srpski
english
Training
'Phone sales - telephone communication' seminar SO5
Increase phone selling skills and improve telephone communication and relationship with your customers!
Trainers: Miodrag Kostic and danijel Davcioski - 2 days
A highly intensive two day phone selling workshop that will give your sales staff propper skills, attitude and competence to maximise telephone sales and create long-term customer loyalty.
Our goal is not a quick sale (just for the profit sake), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.
Sales staff using systemic approach to phone selling and careing for your customers.
Training content
- Learning telephone selling phenomenon
- Organization culture and its influence on communication
- Awareness on necessary attitude when communicating with clients
- Understanding of transaction nature of human relations – essential for service
- Professional and friendly conversation
- Telephone communication – active listening
- Comparing direct and telephone communication
- Communication styles (different type of clients)
- Preparing and presenting information
- Adopting to listeners style and improving personal style
- Simulating telephone query (practical example)
- Time management (limiting conversation)
- Identifying the motive for purchasing
- Skills of controlling listeners reactions
- Managing complaints and appeals
- Strategies for managing the calls
- Preparing reports on work with clients
This practical competency-based direct selling skills training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.
2 business days training (14 hours)
Trainer - Miodrag Kostic - Director of 'VEZA'Inc.
Trainer -Danijel Tavcioski - Director of 'KAKO' Agency
Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.
Note:
Prerequisite for this training is to take 2 day training course ‘Direct selling skills’
