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Training
‘Practical selling skills of successful retail selling’ - SO1
Solves the problem of poor selling skills and sales staff motivation
Trainer: Miodrag Kostic
A highly intensive one day retail sales workshop that will give your sales staff propper attitude and competence to maximise sales and create long-term customer loyalty.
We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, and Ron Martin selling systems.
Our goal is not a quick sale (just for the profit), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.
Expected result: Sales people using methodological-systematic approach to retail selling.
12 easy steps
- How to make the first contact - the right impression?
- How to position yourself in relation to your customer?
- How to open the communication with your customer?
- How to communicate what is your store all about?
- How to give the right information on specific products?
- How to overcome the obstacles during selling process?
- How to get your customer to make the buying decision?
- How to tell your customer to buy the product - close the sale?
- How to up-sell and earn more per each sale?
- How to cross-sell and make additional sales?
- How to build lasting relationship with your customers?
- How to get your customers to recommend you?
This practical competency-based retail selling skills training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.
Download the training plan (PDF)
1 business day training (7 hours)
Trainer - Miodrag Kostic - Director of VEZA d.o.o.
Miodrag Kostic has owned and managed "The T-Gallery", chain of upscale retail stores on prestigious locations at “South Street Seaport, New York”, and “Aloha Tower Marketplace, Honolulu”. (from 1991-1999)
Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.
