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Sales training courses 'Business Knowledge'
Do you want well trained sales force and a loyal customer base?
Our goal is not a quick sale just for the profit sake, but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.
S01 - Training ‘Practical skills of successful retail selling’ - 1 day
Solves the problem of not knowing and not using the basic principles of successful retail selling - Trainer: Miodrag KosticHow to make the first contact with the customer? How to communicate the right information-message? How to up-sell and cross-sell? How to teach sales methodology?
Result: Sales people using methodological and systematic approach to retail selling.
S02 - Training ‘Sales - successful selling and customer care’ - 1 day
Solves the problem of weak and inefficient selling and poor customer relationships - Trainer: Daniel TaciovskiWhat is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs..
Result: Successful sales and long term quality relationships with customers.
S03 - Training ‘Sales - Direct selling skills’ - 2 days
Increase and improve direct selling skills and quality of the relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiParadigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
Result: Sales staff using systemic approach to selling an care about your customers.
S04 - Training ‘Retail sales and quality customer relationships’ - 2 days
Increase your sales staff retail selling skills and improve the relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiParadigm of retail selling – Recognize different types of customers - Systematic selling process (12 steps) – Developing and maintaining quality relations with customers
Result: Successful retail sales and long term quality custometr relations.
S05 - Training ‘Telephone selling and communication’ - 2 days
Increase phone sales, improve telephone communication skills and relationship with your customers! - Trainers: Miodrag Kostic and Daniel TaciovskiOrganization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
Result: Sales staff using right approach to phone selling, careing for your customers.
S06 - Training ‘Personal selling skills’ - 1 day
Improve your personal selling skills! - Trainer: Daniel TavcioskiWhat is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs..
Result: Successful sales and long term quality relationships with customers.
S07 - Training ‘Customer loyalty programs’ - 1 day
Create successful loyalty programs! - Trainer: Daniel TavcioskiUnderstanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
Result: Successful loyalty programs, quality relationships with customers.
S08 - Training ‘Convincing sales presentation’ - 2 days
Improve sales presentation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiSales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
Result: Convincing sales presentation that insures repeated purchases.
S09 - Training ‘Effective sales negotiations’ - 2 days
Improve sales negotiation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiWhat is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
Result: Successfull sales negotiation that insures customer loyalty.
S10 - Training ‘Sales plan and selling strategy’ - 3 days
Create your own sales plan! - Trainers: Miodrag Kostic and Danijel TavcioskiWhere are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
Result: Winning sales plan that guaranties successful selling strategy
S11 - Training ‘Customer service excellence’ - 1 day
Offer great customer service! - Trainer: Miodrag KosticCustomer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
Result: Better customer service and loyal customer base
S12 - Training ‘Telephone debt collection training’ - 3 days
Effective debt collection! - Trainers: Miodrag Kostic and Danijel TavcioskiWhy is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states
Result: Effective debt collection and loyal customers
We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, Harvey Mackey, Dale Carnegie, Tom Hopkins and Ron Martin selling systems.
Download Power Point presentation of our education and consulting services (2.1 MB)
These in-house trainings are readily available to oraganizations throughout the Balkans, Southern Europe, Mediterranean, and Middle East region, in:
Albania, Algeria, Armenia, Azerbaijan, Bahrain, Bulgaria, Croatia, Cyprus, Dubai, Egypt, France, Georgia, Hungary, Gibraltar, Greece, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Lebanon, Libya, Malta, Monaco, Montenegro, Morocco, Oman, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovenia, Spain, Syria, Tunisia, Turkey and United Arab Emirates.
