srpski
english
Training course
'Sales - Personal (direct) selling skills' - SO3
Do you want to use more effective personal (direct) selling skills?
Trainers: Miodrag Kostic and Daniel Davcioski - 2 days
A highly intensive two day direct selling workshop that will give your sales staff propper skills, attitude and competence to maximise sales and create long-term customer loyalty.
Our goal is not a quick sale (just for the profit sake), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.
Sales staff using systemic approach to selling and care about your customers.
Training content
- Direct selling paradigm.
- How to recognize different types of customers?
- Intro into systematic selling process (10 steps)
- 1) The first contact - greeting
- 2) Establish rapport with the prospect
- 3) Discover customer wants-pain
- 4) Solve the problem of price (payment)
- 5) Give the right information – presentation
- 6) Overcome obstacles – complaints
- 7) Make a deal – contract
- 8) Ask for the sale – closing
- 9) Sell and earn more – cross-up-sell
- 10) Confirm the sale – post sale
- Characteristics of the top salesman.
- Customer relationship development.
- Developing selling habits.
This practical competency-based direct selling skills training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.
2 business days training
We perform our telephone debt collection training with two trainers present and active all the time, resulting in much better learning effectiveness and better price (per participant).
Trainer - Miodrag Kostic - Director of 'VEZA' Inc.
Trainer - Danijel Tavcioski - Director of 'KAKO' Inc.
Please call us: +381 63 60 80 26 - Email: info@businessknowledge.biz
Reservations and application: This program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.
