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Modern business education

Customer relationship management CRM training course M02


Solves the problem of inefficient customer and clients relationship management - Trainer: Milan Kukrika


Customer relationship management (CRM), or how to manage customer relations so you can better understand your customer base an increase their loyalty.

Expected result: Creating business culture based on quality relationships with customers.

Who should attend?
  • Large and medium enterprise managers on all levels
  • Owners and directors of small enterprises – entrepreneurs
  • All retail organizations who need to increase their customer relationships and achieve better business results
  • Everybody who wishes to learn about CRM, and increase his customer relationship management efficiency
Training content
  • Need for CRM
  • Big three (CVM, RVM, and CRM)
  • Operational CRM
  • Analytical CRM
  • Interactive CRM
  • CRM in our environment
Benefits for you and your organization
  • You will understand the importance of efficient CRM, in your organizations (any organization).
  • You will discover how to practically improve your customer relations, using the most advanced CRM methodology.
  • You will learn on practical examples and through interactive workshops, how to make your sales customers happy, and increase your retail sales.
Training is realized using the most advanced educational methods trough intensive group work, with active engagement of each participant.

1 business day training (7 hours)

Trainer - Milan Kukrika - Director of education VEZA d.o.o.

Reservations and application: This interactive in-house training is performed in Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

These in-house trainings are available in English language to organizations throughout the European region, in:
Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique België Belgium Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech United Kingdom Republic Slovensko Slovakia Deutschland Germany Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bulgaria România Romania Hrvatska Croatia Turkey Κύπρος Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Georgia Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26