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Modern business education

How to get and keep the customer CRM training course MO1


Solves the problem of poor communication with customers and understanding their needs - Trainer: Daniel Taciovski


How to get necessary information from the market, how to create right messages to customers, how to find proper communication channels, how to create marketing plan?

Expected result: Your customers become your sales and marketing department.

Who should attend?
  • Large and medium enterprise managers on all levels
  • Owners and directors of small enterprises – entrepreneurs
  • All organizations who need to increase their customer relationships and achieve better customer service.
  • Everybody who wishes to stimulate quality communication-relationship with customers, and increase selling efficiency
Training content
  • You can not force the customer to learn about you
  • How to find out how will we be different?
  • How can we present our company offer?
  • Communication instead of promotion.
  • How would you define marketing budget?
  • How could you keep the customer?
  • How could your customers become your marketing sector?
Benefits for you and your organization
  • You will understand the importance of efficient sales process, in your organizations (any organization).
  • You will discover how to practically improve your customer relations using the most advanced methodology.
  • You will learn on practical examples and through interactive workshops, how to make your customers happy, and increase your sales performance and profitability.
Training is realized using the most advanced educational methods trough intensive group work, with active engagement of each participant.

1 business day training (7 hours)

Trainer - Daniel Taciovski

Reservations and application: This interactive in-house training is performed in Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

These in-house trainings are available in English language to organizations throughout the European region, in:
Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique België Belgium Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech United Kingdom Republic Slovensko Slovakia Deutschland Germany Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bulgaria România Romania Hrvatska Croatia Turkey Κύπρος Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Georgia Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26