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Modern business education

Conflict resolution managing and solving conflicts training CO2


Solves the problem of bad employee interpersonal relations and poor conflict management - Trainer: Milan Kukrika


How to manage conflict situations, how to recognize their causes, how to successfully resolve them, how to prevent them, developing required communication and conflict resolution skills.

Expected result: Higher business efficiency and less employee conflicts.

Who should attend?
  • Large and medium enterprise managers on all levels
  • Owners and directors of small enterprises – entrepreneurs
  • All organizations who need to increase their competitive advantage and achieve better business results
  • Everybody who wishes to stimulate quality communication on all organizational levels, and increase efficiency – profit
Training content
  • Importance of conflict resolution
  • Definition of conflicts
  • Classification of conflicts
  • Managing conflicts
  • Needed personal abilities
  • Evaluate your abilities
  • Leadership in conflict management
  • How to give and receive feedback
  • Active listening
  • Precise and clear communication
Benefits for you and your organization
  • You will understand the importance of efficient communication, in your organizations (any organization).
  • You will discover how to practically improve your business (or organization’s efficiency), using the most advanced communication methodology.
  • You will learn on practical examples and through interactive workshops, how to make your employees effective communicators, and increase your business performance and profitability.
Training is realized using the most advanced educational methods trough intensive group work, with active engagement of each participant.

1 business days training (14 hours)

Trainer - Milan Kukrika - Director of education - VEZA d.o.o.

Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

These in-house trainings are available in English language to organizations throughout the European region, in:
Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech United Kingdom Republic Slovensko Slovakia Deutschland Germany Sverige Sweden Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bulgaria România Romania Hrvatska Croatia Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus Georgia Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26